Claim Service

For nearly 80 years, AIG has been there when you need us most.

Nation-wide Claim Service Network

As of April 1, 2026, AIG operates 83 claim service offices across Japan, and our professional claim adjusters are available to support USFJ personnel.

What to do in case of an accident:

Do not leave the scene of the accident until the police finish investigation. Leaving the scene beforehand is regarded as “Hit and Run” with severe penalties under the law.
Do whatever you can to help the injured. Call 119 for an ambulance.
Call 110 for the police and remove your automobile or anything obstructing traffic.
Get information from other people involved in the accident:
Names
Addresses
Telephone Numbers
Name of Other People’s Insurance Companies
Be polite and sincere, but do not admit fault or make any payment or promise of payment.
Notify your agent by submitting an accident report. Delay in reporting the accident may negatively affect your settlement.

Comparative Negligence:

After the accident, you have to be aware of a Comparative Negligence.

Unlike the United States, Japan is strictly a COMPARATIVE NEGLIGENCE legal system and negligence is assigned on a comparative basis regardless of which party is directly responsible for the accident.

Our claim adjusters are real professionals. Once you get an accident, they will analyze cause of the accident, negotiate with other party, and find out the adequate comparative negligence for the accident on behalf of you. You can completely rely on them!